This Privacy Policy explains how TripiSort (“TripiSort”, “we”, “our”, or “us”) collects, uses, shares, and safeguards your information when you use our travel and booking services, websites, and related applications (collectively, the “Services”).
1. Information We Collect
We collect information in the following categories:
- Identity & Contact: name, email, phone number, address, company/office name (if applicable).
- Travel Documents: passport details, national ID numbers, visa information, dates of issue and expiry.
- Booking Details: itineraries, service selections (flights, hotels, transfers, insurance, etc.), customer/guest lists, special requests.
- Payment & Billing: payment method, transaction references, invoicing details (we do not store full card data on our servers).
- Usage & Device: pages viewed, clicks, browser type, IP address, device info, cookies and similar technologies.
- Communications: messages, notes, uploaded documents relevant to your booking.
2. How We Use Your Information
- Provide, operate, and maintain the Services and process your bookings.
- Fulfil legal/contractual obligations with airlines, hotels, and other travel suppliers.
- Communicate with you (confirmations, updates, support, policy changes).
- Personalize and improve the Services, including quality assurance and analytics.
- Detect, prevent, and address fraud, security, or technical issues.
- Comply with applicable laws and regulatory requirements.
3. Legal Bases (Where Applicable)
Depending on your location, we process data based on one or more of: legitimate interests, performance of a contract, compliance with legal obligations, and your consent (when required).
4. Sharing & Disclosure
We may share your information with:
- Travel Suppliers & Partners: airlines, hotels, ground handlers, insurance providers—strictly to fulfil bookings you request.
- Service Providers: IT hosting, payment processors, customer support tools—bound by confidentiality and data processing agreements.
- Authorities: when required by law, court order, or to protect rights, safety, or property.
- Corporate Events: in case of a merger, acquisition, or asset transfer, your data may be transferred with notice where required.
5. International Transfers
Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards (e.g., standard contractual clauses) where required.
6. Data Retention
We retain personal data only for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Security
We implement administrative, technical, and physical safeguards (role-based access, encryption in transit, audit logging). No method is 100% secure.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and data portability. Contact info@tripisort.com.
9. Cookies & Similar Technologies
We use cookies to operate and improve the Services (e.g., session, preferences, analytics). If required by law, we will request consent for non-essential cookies.
10. Children’s Privacy
Our Services are not directed to children below the locally required minimum age. We do not knowingly collect data from children without appropriate consent or a lawful basis.
11. Third-Party Links
Our websites may contain links to third-party sites; we are not responsible for their practices.
12. Changes to This Policy
We may update this Policy. We will post the updated version and adjust the “Last updated” date. Material changes may be communicated via the Services or email where appropriate.
13. Contact Us
Email: info@tripisort.com
Address: Jordan, Amman